Website Privacy Policy
Terms & Conditions and Privacy Policy
Last Updated: February 26, 2026 Company Name: Fair Oaks Arborist Website: www.fairoaksarborist.com1. Program Description and Acceptance of Terms
Fair Oaks Arborist ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include:- Service-related alerts and reminders.
- Customer support and scheduling updates.
- Post-project follow-up, satisfaction surveys (NPS), and invitations to leave public reviews.
- Limited informational or promotional messages where permitted.
- Program Name: Fair Oaks Arborist Customer Communications
- Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling, support, post-project surveys, and limited promotional messages.
2. Message Frequency and Charges
- Message and data rates may apply.
- Message frequency varies based on your interactions, such as the number of projects or inquiries.
- Your wireless carrier may charge you according to your mobile plan; you are responsible for these charges.
3. Opt-In and Opt-Out
You may opt in by submitting a form on our Website, requesting updates, or providing information during service interactions.- To Opt-Out (STOP): Reply STOP to any text message. We may send a one-time confirmation of your unsubscription.
- For Help (HELP): Reply HELP to any message or contact us using the information in Section 6.
4. Carrier Disclosures
Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's coverage and network conditions.+15. Post-Project Survey and Review Requests
After service completion, we may contact you to request a satisfaction survey, collect an NPS score, or ask you to leave a review on public platforms. Participation is voluntary and does not affect your ability to receive services.+26. Customer Support and Contact Information
If you have questions or need assistance, please contact us:- Phone: [Insert Phone Number]
- Email: [Insert Email Address]
- Mailing Address: [Insert Physical Business Address]
7. Privacy Policy
7.1 ScopeThis Privacy Policy explains how we collect, use, and safeguard information when you interact with our Website or Programs. This policy applies to online interactions and the Programs (SMS, email, calls). It does not apply to offline information unless stated otherwise.+2
7.2 Information We Collect
We collect information you provide voluntarily (name, email, phone, service address, project details, and message content). We also automatically collect device data, IP addresses, and usage patterns via cookies and analytics tools (like Google Analytics and Meta Pixel).+4
7.3 How We Use Your Information
We use your information to manage services, communicate reminders, administer feedback programs, conduct marketing with your consent, and protect against fraud. We do not sell personal information.+2
7.4 Communications and Text Messaging Privacy
If you opt in to SMS/MMS, you will receive messages related to your projects, surveys, and service updates.+1
- Strict Privacy Rule: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.+1
- We do not sell or share your mobile number or consent status with third parties for their own marketing. Information is only shared with service providers assisting us in delivering messages or as required by law.+2